Autumn Lake Healthcare at the Willows

Thank you so much for your professional & compassionate care! As a family, we were pleasantly surprised at the facility, its cleanliness & the overall friendly environment. We would highly recommend you, most importantly the Long Hill unit. My mother felt safe & cared for at all times. Thank you, again!

I am extremely disappointed and heartbroken with the care my grandmother received at this facility. When I arrived, she was non-responsive, no nurse was present, and they asked us to leave the room because they were ‘changing her’. They only decided to call 911 after I got there. The EMTs who picked her up said that none of the nurses were in the room, and they didn’t have her medical history or chart available. Horrible staffing and lack of attention contributed to her passing — she passed away just one hour later at the hospital. Families entrust this facility with their loved ones, and this level of care is unacceptable

I had a fantastic experience at Autumn Lake Healthcare at The Willows in Woodbridge, CT. The Aides, Nurses, and many other professionals took care of my every need with kindness, warmth, and constant encouragement. The level of compassion they showed truly made my stay more comfortable. A special thanks to the incredible Physical Therapists, whose expertise and patience guided me from being confined to a wheelchair to walking independently with a walker. Their dedication and skill made all the difference in my recovery. The Willows is fortunate to have such a remarkable team. Thank you again, Linda - 104B

If I could give 0 stars, I would. My poor grandma has no choice but to be "cared" for here currently. Visiting hours are not posted, though after finally speaking to someone 2 days later they are 8am-8pm- and staff would say that doors are locked after 6pm but someone will buzz you in- after waiting 15 minutes bell after bell? Can't even reach a person by phone! Its disgusting. Her clothes have vanished, which is the primary reason for my visit as I live far from her. Constant disappointment with this establishment and its really disgusting that not only can I not bring my grandma clothes because of my work schedule, but in a week they'd be gone anyway despite her name on tags and seams and everything in between. Truly gross that this is supposed to be a place that cares. I pray she makes it out of here alive. When I finally got ahold of a woman this evening, she hung up in my face after asking me "what do you want me to do about it?" when i tried explaining that I stood there with no help for 15 minutes. I want you people to be mindful of those that are throwing thousands in your face. Its disturbing how obviously little they care. These people do not care about your loved ones nor about you. Absolutely disgusting behavior from adults.

My mom was there for short term rehab after a fall. The only positive part of the experience was the physical therapy team. They were great! The nurses, the staff (managers included) were uncaring and not attentive. They all say the patients are well taken care of but this is the fourth facility my mother has been too and it is the worse one. Do not put your loved ones here!!