Brookdale Northwest Hills

My mom has now lived very happily at Brookdale for a little over a year. My mom's dementia seemed to happen very quickly and she was living out of town. I had to move her very quickly and needless to say, I was extremely worried about her and very stressed out. It was the hardest thing I've had to do in a long time. I looked at a bunch of assisted living places in Austin and most of them were good. When I came to check out Brookdale, the place stood out in my mind. I was treated so kindly there from the start. The person that gave me the tour (James) was so kind and made me feel like my mom would be taken care of. He helped me understand my options and was funny and kind. He even bought her a birthday gift and gave me a cute little cat toy because he knew I had cats. He was genuine. Everyone I met at that time was genuine (and still are). I had a lot of questions and there was always a person to help me out. When I toured for the first time, I was struck by how calming the environment was. The place was clean and pretty and the staff seemed engaged with the residents. Everyone made us both feel safe at a very vulnerable time. Needless to say, mom and I were both going through a lot of grief at that time. It was a huge move for her and me. I was scared and felt so alone. Becky, Kay, Stephen, Joyce, and all the care staff and med techs and nurses immediately made me feel at home. She has now lived in Brookdale for a year. We have come such a long way!!! The nursing staff noticed signs of Parkinson's and immediately got hold of me. We started the meds and there was an immediate change in her personality. She is more engaged and happy. I saw more of her sweet personality back. I feel so differently now than I did just a year ago and I know she does, too. We are both so much happier. She walks around calling everyone by name and they seem genuinely glad to see her. I have grown to consider the staff at Brookdale part of an extended family. They are caring in so many ways. It's so hard to recall everything! If there is anything that comes up with her health no matter how small, they immediately call me and let me know and we talk about a plan of action. There are Physical and Occupational Therapy staff that work with her on a schedule to keep her moving and exercising her body. There are fun activities and music all the time. They have an in-house beautician named Betty who does hair and nails for an excellent price and she will go up and get my mom when she forgets her appointment. Everyone there are real folks with caring hearts and a very loving personalities. You can tell this isn't just a job for these people. They seem to enjoy themselves and each other. My and my mom's lives changed drastically a year ago and Brookdale has been the very best part of it.

Our father is receiving wonderful caring care daily. The staff is friendly and kind. He loves his apartment and enjoys the activities.

Brookdale Northwest Hills has exceeded my expectations of what an assisted living facility should be. It truly is a "home" for the residents. They make it a mission to thoroughly know the residents and their families. I no longer worry about my mom and her daily activities. She is well cared for and knows she is in the best place for her at this time in her life. Brookdale has certainly helped our family by providing the daily care for our mom.

Amazing place and people! We could not have had a better experience. From the moment we walked in and began meeting with staff, we were welcomed and felt heard. My mother in law settled in quickly and had a great experience. We received great advice and suggestions to make the transition easier for everyone. The facility is great, easy to navigate, clean and inviting. The staff are across the board...amazing! Attentive, knowledgeable, experienced, responsive, respectful, welcoming and caring. This place is full of love and happiness. As an added bonus, the in house hospice care with St. David's Hospice were remarkable as well. Seamless care during a difficult time. We were blessed with wonderful people and are forever grateful!

My mother has resided at Brookdale NW Hills for 7 plus years. This is her home and my family considers this community as our home as well. Every care team is greatly appreciated! The executive director makes this community a success. Under her guidance, each care team is thoughtful, prompt, and knowledgeable. The dining manager and staff are friendly and treats each resident as a family member. The food is delicious, presentation is beautiful, and the dining hall is inviting. The maintenance, housekeeping, and transportation manager has many responsibilities. He manages all areas perfectly. He is willing to assist my mother and me without hesitation. The receptionists greet incoming visitors with open arms. They are welcoming and do not hesitate to assist or direct. The med techs are knowledgeable and kind when administering medications. The nursing staff are phenomenal and do not hesitate to tend to my mother's needs. The nurse practitioner is exceptional. She takes care of my mother in more ways than one can ever imagine. Last but not least, the caregivers truly are caring! They take exceptional care of my mother. We are blessed to have a supportive, loving, and caring home for my mother!