The Club at Briarcliff Manor

Moving my father-in-law into The Club at Briarcliff Manor has been one of the best decisions our family has ever made. The caregivers and nurses treat him like family—not just another resident. The facility itself is immaculate, welcoming, and feels more like a boutique hotel than a care facility and the common areas encourage social interaction and comfort. We rest easy knowing he’s in such good hands, we are very grateful to the staff for creating a place where he can thrive in this stage of life. We wholeheartedly recommend this facility to anyone seeking compassionate, high-quality care for their loved one.

Every time I visit the club in Briarcliff Manor during the day/night, I’m always warmly welcomed by Lydia’s presence. Her professionalism, kindness, and attention to detail consistently stand out. She has a way of making everyone feel at home , always greeting guests with a genuine smile and offering the kind of warm hospitality that truly enhances the experience. Lydia is incredibly effective at what she does. Everything always feels calm, organized, and inviting when she’s around, and it’s clear she takes pride in ensuring that members are well taken care of. Her grace and attentiveness never go unnoticed. It’s always a pleasure to walk through the doors knowing she’ll be there. Lidia brings a special energy to the club, and I truly appreciate the positive atmosphere she helps create every single time I visit.

If I could post a zero, I would. The Club has engaged in unethical business practices and has refused to refund a very substantial sum of money to my parents despite the fact that my parents never moved in and never used any services offered by The Club. Despite numerous efforts of contact The Club by email, phone and registered mail, there has been no willingness to discuss or reach a resolution. My parents are 88 and 94 years old, and I feel they have been taken advantage of and poorly treated. I'm really shocked that an institution who is supposed to be caring for the elderly is so mercenary and cruel. Stay away!!

When family & friends ask me what it’s like at The Club, one of the things I describe is the way the staff is so consistently warm, personal, attentive, helpful, thoughtful, & special for their contribution to our feeling as “at home” as possible even though we’re living in an environment that most of us probably never envisioned or would’ve chosen for ourselves 10 years ago. And I want to say that a staff stand-out is Lydia at The Concierge Desk, who I think of with gratitude for her unfailing helpfulness & the way she radiates a generous, welcoming warmth. The Club does an amazing job for attracting & hiring so many people like Lydia!

The overall experience at The Club has been wonderful. Lydia Larsen at the front desk sets the tone and goes above and beyond to be helpful and supportive to everyone. Her genuine kindness and warmth is so appreciated. Deniz Brousseau has also been outstanding and they are so attentive to everyone making the experience a true pleasure. They are professional and compassionate which is not easy to find in today’s world. Our family is grateful to The Club for having a staff that makes a difference.