Mustang Creek Estates Burleson House A

Mustang Creek Estates of Burleson is severely understaffed. They expect 2 people to handle 15 to 17 residents. In the house my husband was in, 3 residents needed the Hoyer lift (a 2 staff required procedure) & 3 to 4 others needed assistance with transfers. The same 2 people were supposed to distribute meds, clean & shower the residents, do the laundry, make up the rooms, as well as cook, serve & clean up after 3 meals a day. They were also supposed to do activities as the activity director spent little time in House F. It was not a good situation. Meds were not given on time. I helped my husband with showers and changes of clothes as the staff ignored his needs. I usually did his laundry as well. The TV and music in the lobby or family room was blaring constantly, so the staff had to yell to one another and to the residents. My husband hates loud noises. The director did not check on the staff to see if they had what they needed or if they had any issues. She did tell me repeatedly that "heads will roll" when the toilet went out in my husband's room and the staff didn't report it to her. No trust or support between staff and management.

My dad lives here and his medical dietary needs are consistently ignored. Staff and management does not care. There are meals when he is not offered anything to eat by staff. Family has to subsidize his meals and provide food to keep in his room so he doesn't go hungry.

I have a loved one who lives here. Our experience has been wonderful. From the loving caregivers to the activities, all the way to the management is top notch! I highly recommend Mustang Creek for your family and loved ones.

Has taken me several months to rate 2024 experience with my mom in Memory Care she was there for over 2 good years before 2024.I volunteered there for time mom was there as well as allowed her to pose promoting Mustang Creek UNTIL 2024 when New Executive Director arrived and staff turnover more than anytime before.Executive Directors came and went quite often but staff was staying with loved ones.Actually Corporate sent Ginger to work for about 5 months ensuring had good team and told they wanted to take time to find right Director,which impressed me they were not just filling a position.Within a month of New Director turnover was higher than previous years and actually several I am to this day friends with left Not to move and/or pursue another career but because of work environment.There is Not a perfect place but one thing I loved before and important to me was that caretakers become part of your family.Questions regarding mom and care was Always Executive Director didn’t know about issues and/or have some bad employees , NEVER took Any accountability that with turnover maybe some training/inspecting accountability.Reaching out to 214# NO RESPONSE.Issues discussed never resolved Med questions,meal prep,not what posted consistently nor portion,failure of Incident reports and/or family contacted cameras never working,Staffing shortage in House.My suggestion is RESEARCH AND TALK TO STAFF,RESIDENTS AND OR FAMILY MEMBERS OF residents BEFORE MAKING HARD DECISION OF PLACING FAMILY MEMBER IN MEMORY CARE. I was on waiting list where mom is now for Several months and during that time Before room came available I was in and out visiting and talking with staff,residents and family members and Facility actually ENCOURAGED IT.Spent time talking to family members in parking lot about their loved ones care in facility.

Mustang Creek is a very special and unique facility that provides excellent care and love to all its residents- as a person who has the opportunity to visit many facilities in the area Mustang Creek and it's employees have won my heart. From the mouth of my patient: Mustang Creek spoils you Rotten. As a Nurse what more could I hope for. The community environment creates a family atmosphere for the patients and the staff is very involved. I love it