Comfort Keepers - Memphis

We have used Comfort Keepers for numerous family members. My grandmother, grandfather, and my great uncle. They have been so very accommodating for all of our needs. They worked with our schedules and tried to understand the individualized needs of each of them. They even billed our long term care policy. They were professional and kind! They are the best and I highly recommend them!

ElderCare Consultants has worked with Comfort Keepers since the very beginning of the franchise opening over 20 years ago. They strive to provide the best caregivers to our clients and families. They are accessible to us 24/7, and willing to help in all circumstances. They go the extra mile to help everyone! Thank you to the entire Comfort Keepers team for your hard work and commitment to your clients!

Paying for 24/7 Have to have it for them to stay where they are. The ladies are amazing and soooo sweet. Problem is there not showing up and not telling us. Saturday 11/22/25 2 shifts have missed. If 7pm doesn't show, we are done!

I have been with Comfort Keepers on and off the last several years. The care has always been great and the best in the area, however things have changed and I would not recommend them to care for anyone. I know that the owners that started the company retired a couple of years ago and that is unfortunate. Things have gone down hill since they retired. I use to could call the office and talk with Mr. Bradley if I had any concerns or problems. He is no longer there and it shows. You call the office most of the time you have to leave a message and don’t expect a call back because it will not happen. The quality of their caregivers have gone down. The new owner is only concerned about the bottom line and not the clients and from talking to caregivers he doesn’t care about them either. He recently raised rates and now the highest in the area and he will not work with you on the rate. They now require you to have 12 hrs a week care. Not everyone needs 12hrs a week. For me it is less than that but I see down the road needing a lot more. I can tell you I will never call them again.

Comfort Keepers came highly recommended, however I’m honestly not impressed. The caregiver assigned to my loved one would do some things and leave written notes, then ignore them, sitting on their phone drinking coffee until it was time to leave. They were supposed to provide companionship as part of their duties. When I spoke to the rep they said they wanted to give them one last time to make it right. The caregiver overslept. Then they sent someone else but at that point my family member was so disgusted they wouldn’t let them in. I know this industry is hard and I don’t like to leave bad reviews but I will not be working with this company again.