Care One at Brookline

I was in CareOne for almost 2 years and I want to thank the team for being caring, professional, and exceptional in their care. When I was at my most vulnerable the team rallied around me and brought me back to a state of health that no one felt possible. The CNA's nurses and therapists on the 2nd floor were my family....yup you too Tenela. I want to give a special shout out to the rehab folks under the careful eye of my friend Christina. If it were not for them I would not be walking today. I have seen that group of exceptional professionals encourage and succeed in getting patients to walk and exercise whom I thought had zero chance of getting out of their bed. If anyone questions my sincerity I have the videos to prove it. Words cannot express the depth of my gratitude to this extraordinary group of caregivers. May God Bless all of you. Your Friend David Hanley

My mother was in "short term" rehab at CareOne Brookline recently, and I am still in awe about the terrible communication and accountability structures in place at this facility. I called every number I could find online and in the brochure in her room during the first week of her stay, trying to get someone to tell me how she'd been assessed and what her plan of care was. Eventually, I had to go into the facility in person where I was told that the phone system wasn't working. I was impressed by the care of the nursing, OT, and PT staff I encountered who were warm, caring, and professional -- but clearly understaffed. However, the room was dismal and drab - not a single decoration - and Mom was in complete sensory deprivation most of the time. What was galling was the so-called "director of social services", who was ineffective at best. This staff person cited "company policy" as a rationale to keep my mother longer than necessary, even though she was clearly declining cognitively for want to social interaction, and strong enough physically to leave. Upon this belated discharge, we learned that the staff person had never processed her discharge paperwork to request home care services, which were recommended by the therapists. I cannot believe the utter lack of personal or corporate accountability for putting patients and their families in a situation where they are uncertain if and whether appropriate care is being provided. And CareOne Brookline, don't you dare respond by telling me to call the public phone number as you have with others. I've called that number countless times with no access to the people at the top of the organization who are responsible for this mess.

The fact that they want to discharge an elderly disabled man who's in a wheelchair who clearly has cellulitis to the point of it pussing out of his skin to a homeless shelter is indicative of the non empathic things and uncompassionate decision-making skills. Don't discharge homeless people from the nursing home until they're fracking healed because guess what they will die if you don't, and that will be on your hands and better believe this is going to be reported to the department of public health. the fact that you don't dress wounds properly you don't feed based on client needs. You're never available at night time. It's like pulling teeth from an infants mouth! You can't get anything done... I have to sit at the door just to go in and visit my friend for a minimum of a half hour before somebody even shows up at the front desk to be let in. During normal hours, during the week. Come on people hire some more people if it's really that hard to hire people then maybe they should just shut down the facility because realistically it would be better than abusing and neglecting disabled people that need proper skilled care. Get with the program!

After 2 wks of my grandma being there we immediately took her home. Nurse and CNA left her own soil and didn’t feed her. Doing this to someone they knew was dementia and is won’t to able feed herself. After repeatedly tell this we took her out.

My brother was here for rehab after falling at home and fracturing his leg. Staff ranged from pretty good to not good at all. When I called to see how he was doing it took several calls over several days to get any response. Eventually he went home with the promise of a wheelchair and hospital bed. Within a few days he had fallen again. After he was home for about a week he fell badly and was taken back to the hospital and then back to Care One. I asked a geriatric care manager to look into his situation and when my brother would get the equipment he needs to be safe at home. It took days for anyone to get back to her, and then only to say they would get my brother's permission to talk with her. So far, that has not seemed to have happened. My brother, by the way is fully willing to have Care One staff speak with the care manager as he has been unable to get any information at all. My next step is to go to the state, and report Care One for neglect.