Hood River Post Acute

If I could give zero stars, I would. My grandma was here for comfort care, and it was heartbreaking. She was left alone in a dark room and only checked on once a day. She couldn’t eat or drink by herself, and when we asked why no one was helping her, staff just said, “She’s on comfort care.” Comfort care should mean compassion and attention not abandonment. While a few staff members were kind, the overall care was neglectful, and inhumane. This place failed to provide even basic dignity or compassion. I would never recommend trusting your loved one to this facility. Please look elsewhere your family deserves better.

Had to fight with staff for 1 week that they had my mom's medication wrong. While my mom became not herself everyday, we had to fight for them to run test to find out what was going on. Sure enough when they finally agreed they found some health issues. There was however 2 nurses who were very helpful

Sadly I have to give a bad review. The care was nice they did a better job with my Nana than the first place and was kind to her. But because of this one issue they get a one star. I bought my Nana a crystal cross to shine in her window. A couple days after my Nana was life flighted we came back for her stuff, because she wasn't coming back and was passing away. I went into the room and the crystal cross was gone. It was stolen. Then they told us they didn't know she wasn't coming back. Wrong. My uncle called to tell them in the middle of the night when she was life flighted she wasn't coming back. One of the nurses didn't deliver the message to the people who run this place. Two we called to complain about the cross being stolen, even told them it was not in the room when we came in. They ignored my mom on the phone looked in the room anyway and tried blaming it on us saying someone came to pick up the stuff. No we said on the phone it wasn't there when we picked up the stuff. I was there. Then they are like we will call back if we find it. No call back. Then my uncle called to complain. After that no call back. This is unprofessional. If someone broke it confess. If it was stolen by a resident you should be looking in rooms. If it was stolen by a staff member. Hope karma delivers. You stole the last memory I have of my Nana as she told me how beautiful it was. That memory got ripped away from me because of you people. I'm not only hurt I'm angry.

Update: dad passed last week peacefully during his afternoon nap. I’m am reflecting on how grateful I am for the care my father received while at the care center. Everyone there treated him like family, so kind, patient, caring, always willing to engage, and always accountable. I don’t have the words to adequately convey my appreciation for how we were treated there. I’m humbled by it all. Thanks you for the dignity and quality you helped to provide my father while at HRCC. Thank you. Thank you. After a fall and a stay at the hospital, dad has transitioned to a skilled nursing facility, hood River care center for therapy, support, and assessment. Our experience, up to this point, has been terrific. What a great, caring, and competent staff! Couldn’t be happier with the level of care my father is receiving. Andrea, in particular, front office business manager, has continued to impress, going above and beyond on a number of occasions. So thankful for everyone at HRCC. I feel dad is safe, cared for, and cared about. Thank you!!!!! Quick update. It has been 2 years since dad entered the facility, and we are beyond ecstatic about the care he receives. What a special place, staffed by caring amazing people. So humbled and grateful. Honestly, wow.

My mother has to be in the Mental Health Unit. She was placed here several years ago and after being there for I believe 3-4 years I moved her to Portland, the dramatic difference in care was shocking. I thought everything was fine at the place in Portland because I wanted my mother near me, but when something terrible happened I moved my Mother back to Hood River Care center. They treated her so well, and she is not an easy patient. My Mother has mental illness and dementia and now believes that many of the staff are her daughters. They take the best care of her. At a Portland facility they neglected my mother but at Hood River care Center they take the best care of her. Thank you so much Cease and Ruth and everyone there. I appreciate you so much. Even though she is far away from me from Portland, its worth it for peace of mind.