HOPKINS HEALTH SERVICES

A family member recently completed a short care and rehab stay here (about 2 months) that included physical and occupational therapy. The staff and caregivers were excellent, with special acknowledgement going to Teresa, the Director of Social Services. She is very professional and knowledgeable, and helped us navigate my family member's overall care plan, as well as the various medical and social services systems. Her communications were thorough, and she consistency replied to both emails and phone calls in a timely manner. The only thing preventing a full five-star review is the facility itself. It's dated, and lacking in some very basic maintenance and upkeep. (Something that they are aware of and openly acknowledged.) But, for the most part, the facility was clean, organized and relatively quiet. A huge thank you to Teresa and, if any members of the direct care staff read this, to all of you, as well.

The care was absolutely excellent. The nurse/director and all the nurses, therapists, and PCAs cared for my mom as if it was their own relative. The staff returns calls very quickly and is very respectful to our questions and requests. The staff, especially the nurse/director, did way more than their job. Mom didn't want to eat and they kindly and gently coaxed and encouraged her and fed her every few hours. They dressed her every day and followed all her and her family's preferences and wishes to help her maintain dignity and recover quicker. During the day, the clients often sit together in a social setting and the staff is caring and paying attention to them like family. The building is not fancy or new; however, my mom was in several TCU's over the years and I would bring her back to Hopkins over a fancier building because her care was outstanding and very attentive and productive.

This place is horrible. Ignores patients needs and mistreats them. Over drugs the patients and then laughs at them about it. Personal belongings go missing. I've known 2 people who have stayed here and would NOT recommend it to anyone who cares about their health care. For one of them, I was not the next of kin or anyone that should have been given info, yet when she died they called me, but did not verify they were speaking with me. Immediately upon answering their phone call I hear "x has passed." These people can't or won't do their jobs and even passed the responsibility of informing people of the death of their family member without confirming who they were even speaking to.

My father was in this facility in the memory care unit. I first had him there when he left the hospital in August 2020 in a transitional capacity, meaning while my family and I looked for an assisted living community. In October 2020, I transferred him to assisted living so he could have his own room, furniture and hopefully a bit more comfort. My father did not adjust well to assisted living and to make a long story short, I transferred him back to Hopkins Health Services in January 2021 because he had done well there when he was in transitional care. Now, just over six months later I am going to have to move him again. It's partly because of his own needs, but the main driver of it is that i feel he is neglected. He's in soiled clothing due to incontinence too much and for what I fear is too long, he stinks from not bathing when I pick him up and I want more and better quality care for him. Despite the couple of staff members that I speak to as the caregiver for my Dad and like, I want more for my Dad. Also, he came out of there with less clothes in general than he went in. He had to go to the hospital, so they "cleaned" out his room. I received a box of clothes and his most treasured item - all the other personal things were missing. Now that he's at another long term care facility I realized he has no socks and his winter coat that he went in with last winter of a very good quality is gone, too.

My mother clothes disappear every year. Her TV remote control has been stolen from her room two times. She has use of one hand, and workers do not cut up her food to make it easy for her to eat. She has been having problems chewing her food for some time. Her hair looks like it never gets washed, hands are always dirty, and dirt under/food under the nails. However, some patients gets more support than others, and they look clean and happy every time I see them. I have not been advised about my mom doctor visits or notes in her chart. All I hear about is her weight, med, eating 75% of food. I observed her eating about 25% of her food. For the past three years. Hopkins has had a new director every year. The last two were good, and they tried to change the negative image of Hopkins Health Services. The owner blocks your email. He doesn’t want to hear from you. Not a smart thing to do. Unprofessional. How can you better serve your people if you don’t want to talk to them.