Crystal Cove Care Center
Crystal Cove Care Center
4.2 (125 reviews)
Skilled Nursing Facility • 96 Licensed Beds
1445 Superior Avenue, Newport Beach, CA
CMS Medicare Ratings
Overall
Inspection
Staffing
Quality
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Crystal Cove Care Center

Skilled Nursing Facility • 96 Licensed Beds
1445 Superior Avenue,
Newport Beach, CA
CMS Medicare Ratings
Overall
Inspection
Staffing
Quality
View details →
About

Crystal Cove Care Center – Medicare Certified Since 1973

Crystal Cove Care Center is a Medicare and Medicaid certified skilled nursing facility located in Newport Beach, California. This facility has been serving the community for 53 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.

This facility has 96 certified beds with a current occupancy rate of 92% (averaging 88 residents per day), which is high. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.

Staffing Levels: Based on CMS payroll data, this facility provides approximately 4.04 hours of total nursing care per resident per day (2.44 hours from CNAs, 1.26 hours from LPNs, 0.34 hours from RNs). Physical therapy staffing is 0.2 hours per resident per day. This staffing level meets research-recommended quality thresholds.

Medicare Quality Ratings: According to CMS, Crystal Cove Care Center has an overall quality rating of 3 out of 5 stars, which is average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 3 stars, staffing: 1 stars, quality measures: 5 stars.

Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.

Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.

Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.

Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.

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Local Comparison Snapshot

How Crystal Cove Care Center compares to 72 facilities in Anaheim-Santa Ana-Irvine, CA

Click a measure name to jump to details • Hover over for definitions

Measure
This Facility
Area Avg
Comparison
Overall Rating
Medicare 5-star rating
3
3.3
Quality Measures
Clinical outcomes & safety
5
4.3
Health Inspections
State survey results
3
2.8
Staffing
Nurse-to-resident ratio
1
3.2
Staffing Hours (per resident/day)
RN Hours
Registered nurses
0.34 hrs
0.65 hrs
LPN/LVN Hours
Licensed practical nurses
1.26 hrs
1.52 hrs
CNA Hours
Certified nursing assistants
2.44 hrs
2.68 hrs
Total Nursing Hours
CNA + LPN + RN combined
4.03 hrs
4.85 hrs
Agency/Contractor Usage
Lower agency use often indicates more stable, consistent care
RN Agency Use
% of RN hours from contractors
3.2 %
0.8 %
LPN/LVN Agency Use
% of LPN hours from contractors
2.7 %
1.2 %
CNA Agency Use
% of CNA hours from contractors
3.4 %
1.6 %
Staff Stability & Occupancy
Staff Turnover
Annual nursing staff turnover
65 %
31 %
Occupancy Rate
Percentage of beds filled
92 %
87 %
Financial Estimate
Based on CMS Cost Report data (for reference only)
Est. Daily Rate
Average cost per day
$789
$546
Estimate Only: This figure is calculated from cost reports and is for informational purposes only. Actual rates vary significantly. See details or contact the facility.
Better than Area
Near Average
Below Area Average

Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 72 facilities in Anaheim-Santa Ana-Irvine, CA.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.

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Medicare Star Ratings

Official CMS ratings based on health inspections, staffing, and quality measures

Data as of December 2025

What do Medicare star ratings measure?
Medicare rates nursing homes on a 1-5 star scale based on three key areas: health inspection results, staffing levels, and quality measures like falls and infections.
How often are ratings updated?
CMS updates nursing home ratings monthly. Ratings can change based on new inspection results, staffing data from payroll records, and clinical quality outcomes.
Overall Rating
3/5
Quality Measures
5/5
Health Inspections
3/5
Staffing
1/5

Star Ratings History

Quarterly performance from 2013-2026

View on Medicare.gov
Overall
Health Inspections
Quality
Staffing
Source: Centers for Medicare & Medicaid Services

How Does This Facility Compare?

Compared to 72 other nursing homes in Anaheim-Santa Ana-Irvine, CA

Why compare to local facilities?
Local comparisons account for regional staffing markets and demographics. A facility performing above local averages often indicates strong management and quality care relative to area standards.
Crystal Cove Care Center
Anaheim-Santa Ana-Irvine, CA Average

Based on CMS Medicare star ratings. Higher ratings indicate better performance.

Staffing Hours per Resident Day

Crystal Cove Care Center
Anaheim-Santa Ana-Irvine, CA Average

Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.

Staff Turnover Rate

Crystal Cove Care Center
Anaheim-Santa Ana-Irvine, CA Average

Lower turnover rates generally indicate a more stable workforce and better continuity of care.

Agency/Contract Staff Usage

Crystal Cove Care Center
Anaheim-Santa Ana-Irvine, CA Average

Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.

Agency Staff Trends

Historical agency/contract staff usage by role

What does agency usage indicate?
Agency/contract staff fill temporary staffing gaps. Lower percentages typically indicate a stable, permanent workforce. Facilities with consistently high agency usage (>30%) may face staff retention challenges, though temporary spikes can occur during seasonal illness or transitions.
CNA
LPN
RN

Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.

Direct Care Staffing

Average minutes of direct nursing care per resident per day

Data as of December 2025

Understanding staffing levels: Higher staffing is associated with better quality outcomes. Research suggests around 4.1 hours of total nursing care per resident per day as a quality benchmark. Compare this facility's staffing to local averages to assess relative care levels.
146
minutes/day
CNAs
Certified Nursing Assistants
76
minutes/day
LVNs
Licensed Vocational Nurses
20
minutes/day
RNs
Registered Nurses
12
minutes/day
PTs
Physical Therapists

Staffing Trends

Direct care minutes per resident per day

CNAs
LVNs
RNs
PTs
Source: Centers for Medicare & Medicaid Services

Occupancy Rate History

Average daily residents as a percentage of certified beds

Understanding occupancy: Higher occupancy can indicate strong community reputation and demand. Very low occupancy may affect financial stability, while extremely high occupancy could mean limited bed availability.
Crystal Cove Care Center
Anaheim-Santa Ana-Irvine, CA Average (87%)

Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.

Staff Turnover History

Annual percentage of nursing staff who left the facility

Data as of December 2025

Understanding turnover: Lower turnover rates generally indicate a more stable workforce and better continuity of care. High turnover can affect care quality and resident relationships. The national average for nursing homes is around 50-60%.
All Nursing Staff
Registered Nurses (RN)
Area Average

Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.

Average Daily Rate

Average daily charge for care at this facility

Based on CMS Cost Report data (inpatient revenue ÷ total patient days)

FY 2023 Daily Rate
$789
per resident per day
Compared to 72 facilities in your area
Above local median ($546)
Daily Rate Trend (2018-2023)
Contact Facility for Actual Rates
This figure is an average calculated from cost reports and is for informational purposes only. Actual rates vary significantly based on level of care needed, room type, payer source (Medicare, Medicaid, private pay), and other factors. Please contact the facility directly for current pricing and availability.
How This Is Calculated
This average daily rate is calculated from CMS Cost Reports by dividing total inpatient revenue by total patient days. It represents an average across all payers and care levels. Higher rates may indicate more intensive care, specialized services, or regional cost factors.

Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.

Financial Health

Comprehensive financial indicators from CMS Cost Reports

Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)

For-Profit Facility

Financial Summary

Metric This Facility Local Median Comparison
Operating Margin
Profitability ratio
21% 2% Above
Net Income
Annual profit or loss
$4,465,484 $745,835 Above
Staff Cost per Resident
Daily salary expense per resident
$266/day $229/day Higher
Occupancy Rate
Bed utilization percentage
92% 90% Higher
Est. Daily Rate
Average revenue per patient day
$789/day $546/day Higher
Total Beds
Licensed bed capacity
96 99 Smaller

Local comparisons based on 72 skilled nursing facilities in the Anaheim-Santa Ana-Irvine, CA metro area

Revenue & Expenses

Net Patient Revenue
After adjustments & allowances
$20,827,496
Operating Expenses
Total operating costs
$16,363,279
Total Salaries
Staff compensation
$8,508,361
Contract Labor
Agency & temp staff
$8,660

Payer Mix

Medicare
37%
Medicaid
3%
Private Pay & Other
61%

Operating Margin Trend (2018-2023)

Understanding Financial Health
Operating Margin: Percentage of revenue remaining after operating costs. Positive = profitable operations.
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.

Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.

Who Stays Here

Breakdown of residents by payment type

Based on fiscal year 2023 cost report data

Total Days
32,028
Medicare
Short-term skilled nursing
37%
Medicaid
Long-term care residents
3%
Private Pay / Other
Self-pay, insurance, VA
61%
Higher Medicare %
Indicates more short-term rehabilitation residents. Medicare typically covers up to 100 days of skilled nursing care after a hospital stay.
Higher Medicaid %
Indicates more long-term care residents. Medicaid covers nursing home care for those who qualify financially.

Average Length of Stay

How long residents typically stay at this facility

Based on fiscal year 2023 cost report data

Overall Average
46.55
days
Medicare Stays
38.92
days
Medicaid Stays
430.50
days
Total Admissions
707
Total Discharges
688
Medicare (Short-Term)
Medicare covers skilled nursing for rehabilitation after a hospital stay. Typical stays are 20-30 days for recovery from surgery, stroke, or illness.
Medicaid (Long-Term)
Medicaid covers long-term nursing home care for those who qualify. Many residents stay months or years, receiving ongoing daily care and support.

Services

Comprehensive skilled nursing services, rehabilitation programs, and medical care in NEWPORT BEACH

Join Our Caring Team

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Crystal Cove Care Center
NEWPORT BEACH, CA
Full Time
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Reviews

4.2 (125 reviews)
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JoAnn Beuthe's profile photo
JoAnn Beuthe 2 weeks ago

Everyone has been so kind to my dad. Staff is pleasant and seem to truly like their jobs. They don’t treat my questions like an inconvenience to them. The building is clean, bright and decorated for the holidays. Any concerns have been quickly addressed. Any requests have been quickly responded to. Additional information has been provided when requested. I feel like my dad is in kind capable hands when I leave him.

Margaret Carrillo's profile photo
Margaret Carrillo in the last week

I have been to crystal Cove numerous times to visit one of your patients. My main issue has to do with insufficient.visitor parking. I myself am handi-capped and sometimes I am sitting in my car for45 minutes to an hour, before a spot becomes available. The food seems adequate, and there seems to be always enough staff to attend to those there for care. The gym seems adequate.

Heeb Tahara's profile photo
Heeb Tahara a month ago

Visited a family member. The facility itself is well maintained. Interaction between staff and between staff & patients seems friendly. My family member is very happy with the care he’s received here. The PT’s are challenging him enough. No complaints about food. His son lives close by so does his dad’s laundry. Now the challenge is to plan a bit of assistance once he gets home.

Karen Neppl's profile photo
Karen Neppl a year ago

Such a friendly and caring staff with the patients and visitors. Different activities to help keep patients entertained. Great physical therapist. Very clean facility. My mom was very happy during her stay. We are grateful she was able to stay here during her rehabilitation. Thank you to everyone who made her stay pleasant.

Nancy Stephens's profile photo
Nancy Stephens 12 months ago

Great caring staff, amazing physical therapy team. Perfect location! Short walk to ocean views and easy access via a wheel chair. They treat my 87 year old mother with care. She recently broke her hip. My mom has aphasia and it’s hard for her to talk and explain her needs. They actually have a great speech therapist onsite as well. There are no private rooms, and that can be a little overwhelming at first, but then you get used to it. Lots of activities or down time if you need that too.

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