Central Gardens Post Acute

I've had a mostly positive experience having my mom at Central Garden. If you wanna see my very, really, extremely long comprehensive review because I was bored and have time to waste review I left on Yelp, by all means.

I don't know where to start.. I can't say enough good things about Nora and the care she provided for my grandpa at Central Gardens. From the start, she was incredibly attentive, compassionate, and dedicated to making sure my grandpa received the best support possible. Nora's communication was outstanding - she kept my family and I informed every step of the way, answered all of our questions with patience, and made sure we understood every aspect of his care. She truly went above and beyond to ensure my grandpa's needs were met. Her kindness and professionalism made all the difference during this challenging time. I am so grateful for her support and highly recommend Nora and Central Gardens Post Acute to anyone in need of an exceptional care advocate. Thank you for everything!

If you value your family members life, DO NOT take them to this facility. Call lights are a 40-60 min. wait unless your family member works here. Nurses and CNA's often work double shifts. Patients can be heard getting snapped (yelled) at frequently, unless a family member is sitting by their side. Many nurses have an attitude when they have to change a soiled patient. Patients are rushed to use restroom, so they can be charged on a schedule. Often they have to remain in soiled diapers until there's time to squeeze them into the rotation. Patients are told daily by many staff that they don't want to hurt their backs turning the patients. Many staff members don't know proper body mechanics when turning patients. They are short staffed, so if your loved one can't walk to the restroom, it's an ordeal. This is more like a run-down nursing home than a rehabilitation. Many falls occur, but proper protocol isn't followed to assure patients are okay after. Diapers & Chucks are placed at the patients bedside with their room numbers written in sharpie on each item used. Some Nurses try to double diaper a patient to make it faster to change them the next time. Many individuals aren't thoroughly cleaned after being changed. Bed baths are a thing of the past. Patients are often given the wrong medications. Many of the patients can't move around well, if at all, yet their position in bed isn't rotated every 2 hours. It's difficult to get in touch with a doctor if a new condition occurs. IF labs are done, patients are never informed of the results, just given new medications, if at all. There is no follow through for care or concerns. God forbid a patient files a complaint. The complaint is shared with other staff in the hallway and attitudes change and flare (including treatment...bad attitudes, stares of disgust, & rude comments are hurled towards the person who complained. A sick patient with green phlegm wasn't given antibiotics and often sown to have difficulty expelling. Found chocking on phlegm, one staff member told them you're not my patient today, and they kept walking down the hallway. My heart aches for the patients that can't speak, don't have visitors, & we had to leave behind. This review doesn't reflect all staff, but many. One star is the lowest score I can give in order to write a review.

They didn’t even serve him lunch! My husband is severely handicapped due to several strokes and one day an aide took his milk from his meal tray. Today they didn’t even serve him his lunch, even though his roommate and everyone else was fed. It’s corrupt!

If you value your loved one's health, do not leave them in this facility any longer than you have to as they do very little to rehabilitate and compassion is something they know little about. It's a "People Factory", where patients are looked at like monetary assets. Very little rehabilitation or actual interest in the patient's recovery. They are totally fine with leaving people in soiled diapers, bedridden with no stimulus or attention day after day after day. Your loved one will find it very difficult to thrive in this environment, will eventually give in and give up. All the while, the Medicaid money flows.