MANOR AT ELFINDALE, THE

The staff itself took good care of my mom; however, the therapy portion of her stay was a joke. They didn't even get serious with working with her until she'd been there well over a week, and that was only after my dad got upset and had a conversation with them. And upon her discharge, the doctor that oversees the patients did not sign the orders for my non-mobile mother with severe dementia to have home healthcare, so my elderly, disabled father was left to care for her by himself. That is neglectful at best. I would not recommend this facility.

The Manor at Elfindale provided the best possible care for my mother. I knew before she moved in that it was an exceptional care facility, but I found out just how good it really is—and how kind and caring the staff and administrators really are—once she moved in and I was there multiple times daily. In addition to excellent care, the outdoor settings are fabulous and provide a wonderful place to take your loved one outside to enjoy the view. I am happy to give The Manor at Elfindale the highest possible rating.

After reading all of the positive reviews we were very comfortable that this was going to be a good stay for our mom. It is clean and nice inside. My issues were with horrible communication by everyone assisting our mother. We asked for and did not receive any communication and had to chase down every update. Not one time was I able to speak to the Doctor Who was supposedly treating our mother. Apparently they visit once a week. If you need rehab services I would look elsewhere as it doesn’t seem to be the priority. One positive was the nurses. They did seem to take good care of her and actually care about her health. I don’t typically leave poor reviews but I think it’s important in this case.

I own some skilled nursing facilities in AZ and WA, and my career has involved visiting a couple thousand facilities. My mother has been a resident at Elfindale for almost 2 years. I can assure you that Elfindale is a very well run skilled nursing facility! I would put it in the top 1%. Well done to Matt and the team at Elfindale! Lots to be proud of, especially during such challenging times!

If I could do a negative -5 rating I would do so. My mother was at Elfindale Manor for senior rehab after a 5 day hospital stay. I was told by Elfindale that her insurance would cover 20 days of rehab. She is 92, and it was a serious situation. However, Elfindale would not cover this time, and made very ambiguous excuses. Then they demanded payment within 10 days, where by law you have up to 30 days to pay a bill in the state of Missouri. I made the payment by 30 days, then after it was paid I received a threatening letter in the mail from Elfindale. There has been administration changes at Elfindale since 2016 when my mother also had a 3 month stay for rehab, which her social security and Tricare insurance totally covered. In 2016 she receive very good care, and she was even able to return to her own home. Now the administration in my opinion is not advocating for patients at Elfindale, but they have become very greedy forcing seniors to pay out of pocket when their insurance should cover the rehab stay. No longer can I recommend Elfindale for any situation for a loved one. They also have add-on costs so you really never know what the bill will be until you receive it. The staff frankly is also not that great any longer either. My mother is now in a very good assisted living location without “hidden costs”. The staff is light years better than Elfindale. Although over the decades Elfindale had a very good reputation. From first hand experience this is no longer the case!