The Hidenwood Retirement Community

I am so grateful for the almost 4 years that my dad was able to live at the Hidenwood. Dad passed away peacefully almost 2 weeks ago and the staff at the Hidenwood continued to deliver compassion and care to us as we cleaned out dad's room. Although everyone we encountered over the years has been exceptional, a special shout out goes to Joyce and to DeDee. Joyce worked closely with dad and he thought the world of her. She called him, "her little buddy" even though dad stood 6'4". DeDee is often at the reception desk and can be seen both interacting with the residents and assisting visitors alike. No one could fully compensate these ladies for the love they show and the service they provide everyone they come in contact with. I would give 6 stars, but Google only lets me give 5.

My Father and I were immediately impressed by the many smiling faces that accompanied our tour. A beautiful community with knowledgeable and compassionate leaders! The nursing team took time to talk with us and Dad enjoyed his dining experience immensely!

Beautiful community with awesome people!!! Always will see friendly faces and wonderful atmosphere!! Everything is set up nice with positive vibes! Definitely will recommend!!

A year ago we moved Mom and Dad into the HIdenwood Assisted Living Community. We were nervous and apprehensive. They had lived their entire 90+ years in New England and had never experienced an "Apartment Living". Within a short few days they were settled and taking part in the many activities the Life Enrichment Program has to offer. They have made a remarkable adjustment to their new home. I credit this to the kindness and warmth that greeted them as they embarked on this new chapter in their lives. The fellow residents and staff have welcomed them with a culture of friendliness and compassion. As my Mom says, " We want for nothing, all of our needs are met. We are very comfortable". Mom and Dad favorite activities include the Music Programs, the morning coffee socials, trivia games and BINGO. They never want to miss, it's actually hard to find them in their apartment most days! In July, Mom and Dad celebrated their 63rd anniversary. We had a party in the Sunroom, a beautiful location. Our extended family was very impressed with the availability of and the beautiful surroundings and the professionalism of Monique and the kitchen staff . I love the open door policy of the nurse's station. On numerous occasions I have asked for help and advice. The nursing staff is always willing and eager to help me navigate the often difficult medical responsibilities. Thanks for your patience ladies! I visited many assisted living communities before moving my folks into the Hidenwood. From the original visit we have been impressed with and appreciative of all the many delightful people with whom we share this community. Finally, it is important to be seen and acknowledged as an individual. I love that Mom and Dad are known and called by name, it means a lot to them and me!

Don't do it. We moved our mother out of the Hidenwood to another facility and within DAYS she showed improvements. You will regret it. You can get true, skilled caregivers for what this place charges. Update | 4/12/24 For those of you touring Hidenwood, be sure to ask questions about consistency of care, communication protocols and escalation procedures. As with any sales process, everything is bright and shiny until you sign the dotted line. Our experience fell apart shortly after we were handed off to the nursing and administrative staff. Do yourself a favor and pop in outside of the guided tour to see how the residents in Memory Care are actually being engaged with, spoken to, etc. Observe what the caregivers are doing? Are they interacting with the patients? Or, is everyone pointed to the TV and the CNAs are on their phones? These are the things to look for.