Heritage Lakeside
Heritage Lakeside – Medicare Certified Since 2000
Heritage Lakeside is a Medicare and Medicaid certified skilled nursing facility located in Rice Lake, Wisconsin. This facility has been serving the community for 26 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.
This facility has 90 certified beds with a current occupancy rate of 84% (averaging 42 residents per day), which is moderate. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.
Staffing Levels: Based on CMS payroll data, this facility provides approximately 4.68 hours of total nursing care per resident per day (2.72 hours from CNAs, 0.5 hours from LPNs, 1.46 hours from RNs). Physical therapy staffing is 0.05 hours per resident per day. This represents above-average staffing compared to national benchmarks.
Medicare Quality Ratings: According to CMS, Heritage Lakeside has an overall quality rating of 1 out of 5 stars, which is much below average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 1 stars, staffing: 3 stars, quality measures: 2 stars.
Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.
Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.
Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.
Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.
Local Comparison Snapshot
How Heritage Lakeside compares to 134 facilities in Rural WI
Click a measure name to jump to details • Hover over ⓘ for definitions
Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 134 facilities in Rural WI.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.
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Medicare Star Ratings
Official CMS ratings based on health inspections, staffing, and quality measures
Data as of December 2025
Star Ratings History
Quarterly performance from 2013-2026
How Does This Facility Compare?
Compared to 134 other nursing homes in Rural WI
Based on CMS Medicare star ratings. Higher ratings indicate better performance.
Staffing Hours per Resident Day
Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.
Staff Turnover Rate
Lower turnover rates generally indicate a more stable workforce and better continuity of care.
Agency/Contract Staff Usage
Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.
Agency Staff Trends
Historical agency/contract staff usage by role
Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.
Direct Care Staffing
Average minutes of direct nursing care per resident per day
Data as of December 2025
Staffing Trends
Direct care minutes per resident per day
Occupancy Rate History
Average daily residents as a percentage of certified beds
Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.
Staff Turnover History
Annual percentage of nursing staff who left the facility
Data as of September 2024
Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.
Average Daily Rate
Average daily charge for care at this facility
Based on CMS Cost Report data (inpatient revenue ÷ total patient days)
Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.
Financial Health
Comprehensive financial indicators from CMS Cost Reports
Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.
Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.
Who Stays Here
Breakdown of residents by payment type
Based on fiscal year 2023 cost report data
Average Length of Stay
How long residents typically stay at this facility
Based on fiscal year 2023 cost report data
Services
Comprehensive skilled nursing services, rehabilitation programs, and medical care in RICE LAKE
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Find Jobs Near MeReviews
My mother was transferred to Heritage Lakeside for 1 month after suffering a stroke. We were forced to send her as it had immediate openings. This facility is an absolute dump, filthy dirty, and the rating of F proves this. You can tell that the owner of this FOR PROFIT facility has no interest in making improvements. The staff and therapy team were great, but can tell that everyone is run down, over worked, and short staffed. Patients receive only 1 shower per week (if that) and found my mom put in dirty clothing numerous times. We were so thankful to finally get her transferred to a new facility. We can now sleep at night knowing that she’s in a safe place. Please look up state violations before considering this facility.
Angie, NHA and her team do an excellent job of meeting both the clinical and personal needs of the residents they serve! I’ve been visiting this nursing home for the past three years. I have seen such great improvement in all areas. This facility is on its way to being a 5 Star nursing home. There is such a positive vibe I feel when I visit this building from both the residents and the staff who serve them. I highly recommend them for short-term, rehab or long term care needs! Great job Heritage Lakeside Team!! Todd Ramlet Chetek, WI
Staff is well trained, management is amazing, residents are well cared for and have all of their needs met. Reasonable business hours and amazing support for staff residents, and family.
My Mom was transferred from Marshfield Hospital to Lakeside Heritage in 2023. Very slow submitting bills to insurance companies. Wants the families to pay for monthly bills that Heritage Lakeside submitted late to the insurance company. My parent's insurance company said, "families are not responsible for late bills submitted to insurance company." Transferred my mom in 2024 to an assisted living where is she getting better care and is happier where she is now living. She loves the chief's food. Have no more problems insurance paying monthly living bills for my mother. Heritage Lakeside replaced the floors, painted the rooms and painted the doors grays with cheap sloppy company while my mom was a resident there for 1 year and 5 months.
My father was here. I was grateful for an opening. He was treated with dignity and respect. He had a partial hip replacement. He was in his 90's. He had rehabilitation and returned home. I felt the staff was very sweet and kind. I was able to visit him quite often. They arranged transportation for him for his appointments. They receive 5 stars from me!
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