Westwood Hills Health & Rehabilitation Center
Westwood Hills Health & Rehabilitation Center – Medicare Certified Since 1983
Westwood Hills Health & Rehabilitation Center is a Medicare and Medicaid certified skilled nursing facility located in Poplar Bluff, Missouri. This facility has been serving the community for 43 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.
This facility has 132 certified beds with a current occupancy rate of 53% (averaging 70 residents per day), which is below average. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.
Staffing Levels: Based on CMS payroll data, this facility provides approximately 2.8 hours of total nursing care per resident per day (1.96 hours from CNAs, 0.24 hours from LPNs, 0.6 hours from RNs). Physical therapy staffing is 0.04 hours per resident per day. Higher staffing levels are generally associated with better quality outcomes.
Medicare Quality Ratings: According to CMS, Westwood Hills Health & Rehabilitation Center has an overall quality rating of 4 out of 5 stars, which is above average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 4 stars, staffing: 2 stars, quality measures: 4 stars.
Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.
Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.
Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.
Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.
Local Comparison Snapshot
How Westwood Hills Health & Reh... compares to 213 facilities in Rural MO
Click a measure name to jump to details • Hover over ⓘ for definitions
Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 213 facilities in Rural MO.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.
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Medicare Star Ratings
Official CMS ratings based on health inspections, staffing, and quality measures
Data as of December 2025
Star Ratings History
Quarterly performance from 2013-2026
How Does This Facility Compare?
Compared to 213 other nursing homes in Rural MO
Based on CMS Medicare star ratings. Higher ratings indicate better performance.
Staffing Hours per Resident Day
Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.
Staff Turnover Rate
Lower turnover rates generally indicate a more stable workforce and better continuity of care.
Agency/Contract Staff Usage
Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.
Agency Staff Trends
Historical agency/contract staff usage by role
Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.
Direct Care Staffing
Average minutes of direct nursing care per resident per day
Data as of December 2025
Staffing Trends
Direct care minutes per resident per day
Occupancy Rate History
Average daily residents as a percentage of certified beds
Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.
Staff Turnover History
Annual percentage of nursing staff who left the facility
Data as of December 2025
Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.
Average Daily Rate
Average daily charge for care at this facility
Based on CMS Cost Report data (inpatient revenue ÷ total patient days)
Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.
Financial Health
Comprehensive financial indicators from CMS Cost Reports
Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.
Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.
Who Stays Here
Breakdown of residents by payment type
Based on fiscal year 2023 cost report data
Average Length of Stay
How long residents typically stay at this facility
Based on fiscal year 2023 cost report data
Services
Comprehensive skilled nursing services, rehabilitation programs, and medical care in POPLAR BLUFF
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Find Jobs Near MeReviews
I went to Westwood hills for rehabilitation after 2 extensive surgeries. I was treated terribly, neglected, I went in and They put my catheter in wrong, denied me my medication, left me on the commode for over an hour with no string to call for help. The lights did not work. My bathroom was always locked. I was hooked to i.v.s, wound vac, catheter etc. I would buzz to have help me to the restroom with machines and a walker. So I made it in there and bled all the way there and back to bed. Since I was there the director of Westwood hills, has quit.They wouldn't come help me. I could go on and on. But I survived 19 days there. I would not send my worst enemy there to Westwood hills in poplar bluff Mo.
Staff is educated. They treat residents like family. Activities are fun for your loved ones. Housekeeping keeps rooms spotless. They never mind to answer my questions. I would highly recommend
my family member was here for therapy after spendin time in the hospital and was very weak. when i came he told me his nurse has to use a walker to come change his bandages! he thought another resident had got lost and came in his room…..he said she did not clean his wound right and he had to tell her how to do it like the nurses in the hospital did….. he was so worried hes wound was going to get infected… she is a very nice lady when i spoke with her but I thought this has to be a joke! i was once an CNA so i asked if there was another nurse and they say no but there is a tech that passes all the meds so that nurse only has to do certain things. wat would u do if u needed a nurse fast??… makes me uneasy!!! he was very please wit therapy and they have got him very much stronger!! most of the aids are good but he asked for a shower and didnt get one for days witch i kno they r very busy!!! u can hear them complain on 2nd shifts about theyre job and not having help… just like everywhere the good comes wit the bad ig!
I love everything about this facility! Staff is friendly physical therapy is absolutely amazing! Nurses are well educated the outside is nice and so is the inside the cleanest and most caring facility I've been to in poplarbluff highly recommend
They have hardly no staff, especially nights and weekends. Family members lay in shit for hours, and cna's and rn's need more training. They will say they have enough staff, anything to convince you. (They need more staff especially nights and weekends!!) The poor people that are there, there Family members do most of the work.
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